Terms of Use

1. Who we are

This website, whls.info, is run by its independent operators. We provide an independent information site for UK homeowners. For general enquiries, email contact@whls.info.

2. An independent guide

We are an independent guide. We are not a lender, broker, installer or government body. We are not affiliated with GOV.UK or the official Warm Homes Loan Scheme. We do not arrange, assess or process applications for any loan or grant.

Independent guide. We are not a lender or a government body. Always check current scheme rules with the official provider.

3. Information only

Our pages give general information only. They are not financial, legal or tax advice. We are not authorised by the Financial Conduct Authority (FCA) to give regulated financial advice. Check the FCA register before you deal with any lender. Seek independent advice if you are unsure which option suits you.

4. Accuracy

Scheme rules, amounts and dates change. Our pages show a "Last checked" date so you know when we reviewed them. Always confirm current details with the official provider before you apply or sign anything.

5. Third-party links and installers

We link to other websites, such as lenders, installers and official registers. We do not control or endorse them. If you buy from or borrow with a third party, your contract is directly with them. Their own terms apply to that contract.

6. Commercial relationships

We do not currently receive payment from lenders, installers or schemes mentioned on this site. If this changes, we will say so on the relevant page and update these terms.

7. Intellectual property

We own, or have permission to use, the text, images and design on this website. You may view and print pages for personal use. You may not copy or republish our content for commercial use without our written permission.

8. Acceptable use

You must not use the website for any unlawful purpose. You must not try to gain unauthorised access, introduce viruses or disrupt the website. You must not send false, abusive or misleading information through our forms.

9. Limitation of liability

We provide the website for general information. We are not liable for any loss that results from relying on it, or from your dealings with any third party. Nothing in these terms limits or excludes liability that cannot be limited under English law. This includes liability for death or personal injury caused by negligence, and liability for fraud. These terms do not affect your statutory rights as a consumer.

10. Privacy

Our Privacy Policy explains how we use your personal data.

11. Changes to these terms

We will update these terms from time to time. The date at the top shows the latest version. Please check this page each time you use the website.

12. Governing law

The laws of England and Wales govern these terms. The courts of England and Wales deal with any dispute. If you live in Scotland or Northern Ireland, you may also bring a claim in your local courts.

13. Contact us

Email us at contact@whls.info or use our contact page.